Updated at 07 Nov 2023
We will never sell your personal data.
When we say 'personal data' we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymized) then this notice doesn’t apply. Check outour Terms of Service for more information on how we treat your other data.
When we refer to ‘we’ (or ‘our’ or‘us’), that means reelup. We provide easy-to-use cloud eCommerce Marketing software solutions.For European Union data protection purposes, when we act as a controller in relation to your personal data, our Data Protection Officer is our representative and can be contacted at firstname.lastname@example.org
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorized into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us.For example, we ask for your contact information when you sign up for our solutions, respond to a job application or an email offer, participate in community forums, join us on social media, take part in training and events,contact us with questions or request support. If you don’t want to provide us with personal data, you don’t have to, but it might mean you can’t use some parts of our websites or services.
Some of this information is collected using cookies and similar tracking technologies.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners.
Where we collect personal data, we’ll only process it:
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you. This may include:
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimize your user experience and provide you with more efficient tools.
To protect: So that we can detect and prevent any fraudulent or malicious activity, and make sure that everyone is using our websites and services fairly and in accordance with our Terms of Service.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
We take all reasonable steps within our control to ensure that the personal information we hold about you is accurate, complete and up-to-date. However, we also rely on you to advise us of any changes to your personal information. You can change your personal data related to your reelup account in the platform under Settings.
We are committed to protecting your personal data and have taken steps to ensure that your personal information is treated securely and to prevent unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks.
Although we aim to create a safe, secure environment by trying to limit access to the site to legitimate users, we cannot guarantee that unauthorized parties will not gain access. To the extent permitted by applicable law, we expressly exclude any liability arising from any unauthorized access to your personal information.
We will inform you without undue delay unless the risk to your individual rights and freedoms is low—such as if the compromised data was well-encrypted.
Please contact us at email@example.com immediately if you become aware of any unauthorized use of your account by anyone else or any other breach of security.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices.
Please note that if you ask reelup to stop processing your personal data in a certain way or erase your personal data, and this type of processing or data is needed to facilitate your use of the services, you may not be able to use the services as you did before, or at all.
To make this site work properly, we sometimes place small data files called cookies on your device. Most big websites do this too. A cookie is a small text file that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
You can control and/or delete cookies as you wish—for details, see allaboutcookies.org . You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit our site and some services and functionalities may not work.